Digital Product Fulfillment Notes: If the "Accepted" order was for a digital product (i.e., eBook, downloadable software, eClass, eReport, seminar registration, coaching package or other digital product scheduled to be delivered electronically) then that digital product was most likely already delivered at the time the client made their purchase.

Physical Product Fulfillment Notes: If the "Accepted" order was for a physical product (i.e., paper-back book, audio CD program, DVD set or something you have to snail-mail physically to your client, etc.) it's safe to say you can start accumulating the product and packaging materials.

Word of Caution: In some cases, it is not always recommended that you ship product(s) or otherwise grant services solely upon the receipt of an eMail notification that you have an order. Whereas, it might be a good idea to wait a few days before shipping physical product. Make sure the money arrives in your bank account successfully. You make the call though.

Offline — If you ever see this message in CHARGE STATUS column it means you must log into your shopping cart account, copy/paste the new customer's credit card and billing information and process (i.e., charge) the customer's credit card by hand (outside the shopping cart system) inside your online virtual terminal, provided to you by your merchant account provider, or by some other credit card processing means. Don't have a virtual terminal? Just let me know …

Typically, you will see this eMail response when you don't have a merchant account hooked up to your shopping cart account to process orders online in real-time. Once you hook up your merchant account to your shopping cart, you really won't see this type of new order eMail notification any more.

Either way, you'll want to charge their credit card manually in your online virtual terminal and preferably with the customer on the telephone just in case anything goes wrong; the customer is right there to answer any questions you might have to help process this order successfully.

One last note on declined orders, be sure to tell the customer you are only going to charge them once and that they should not see a "double charge" on their credit card for what they purchased.

This is important to know when printing invoices. You wouldn't want to print an invoice with a product price different from what the customer actually paid for; especially if you lowered the price. Yikes, they might perceive they paid too much!!! Talk about confusion on the part of the customer. If you want to raise the price on a particular product, or make any major changes in the name of the product, it's best to simply create a new product with a new description and a new price. That way, it doesn't alter any information in the Orders area or on the details page of a customer's order.

Why is this important, well, the customer thinks they're doing others a favor by purchasing product for them or registering their names for them using their credit card and using the **same eMail address** for the order receipt. Not good! Our system tracks ever email address carefully and keeps very tight records per eMail address. So, to prevent overwriting the customer details of any record (per eMail address), encourage your customers (from your web page's ordering instructions) to order only for themselves and if they do order for others, that they use the **other people's eMail address(es) for the receipt** and not the person placing (multiple) orders. The person placing the orders can choose to contact the other person and have them forward a copy of the eMail receipt to them for their records.