Depending on what you're selling, it's always a good idea to offer some kind of refund in the event the customer isn't satisfied with their purchase. Also, many merchant account providers insist you offer a refund to customers to help avoid customers initiating time-consuming and expensive charge back requests against you, the merchant selling what it is you're selling. So, for those two reasons, and many more, it's important to know how to offer refunds quickly and conveniently in your shopping cart.
Simply click on the order you need to refund, and click the REFUND ORDER link on the ORDER DETAILS page as you see below. That's it! Once you click this link, a refund will be initiated inside your merchant account in the amount the customer was charged.
If you need to offer a "partial refund," do NOT press this link. Instead, log into your online merchant account / gateway account to initiate a refund in the amount necessary.
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