The Connection - The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 25 years, we have helped leading national corporations outsource their customer service and sales calls. We are proud to have repeatedly been rated by Customer Inter@ction Solutions® Magazine as one of the “Top 50” service agencies in the country. We have also recently been distinguished as an MVP (Marketing Via Telephone) Quality Award recipient. This honor is presented to the call centers that provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image.

Our fully automated, state-of-the-art call center equipment and custom software enables The Connection® to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of both worlds: superior quality, experience, and “hands on” service coupled with the advanced technical capabilities of the finest call centers in the country.We specialize in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of world class call center service to our clients.

Customer Elation - Customer Elation provides call center outsourcing services that include: customer service, help desk, 800 service, telemarketing and fulfillment. Customer Elation helps companies manage their call center needs by providing access to exceptional people and high-end call center technology.

Whether you’re a division of a Fortune 500 company that seeks to improve a specific customer interaction process or a mid-size company looking to save money and improve quality on your outsourced call center operations, we fit your needs.

Our services include live operator service, interactive voice response (IVR) applications, database management, web support, and fulfillment services that effectively reduce your costs and improve revenues while improving your customers’ experience.

24-7 InTouch - 24-7 INtouch web enabled call center agents can answer customer concerns, take orders, or simply answer questions about your products or services on a 24/7/365 basis.

This means customers can access information and, most importantly, make purchase decisions at their convenience. The bottom line is that live call center outsourcing services are critical in maximizing the sales generated by any direct marketing or online initiative.

The call center outsourcing services leverage the power of the World Wide Web with leading-edge call center technology to provide unique, transparent communications solutions. Using custom developed call center technology, 24-7 INtouch is able to provide customers with a powerful tool for customer relationship management. By employing a rapid application development tool, 24-7 INtouch can create multi-lingual customized call center scripts to suit the customer's specific needs with the fastest ramp up times in our industry.

Furthermore, 24-7 INtouch can seamlessly integrate its call center solutions into the clients' systems to increase efficiencies and reduce costs. 24-7 INtouch currently operates two call centers dedicated to servicing our clients in English, French, and Spanish. Our inbound call center services include order taking, infomercial and direct response support, help desk services, overflow call management, dealer locate and general customer service support. Each of our call center services provides businesses with industry leading telephone or web-based customer support solutions for a fraction of the cost of maintaining a call center of your own.

NomKa Call Centers - NomKa Call Centers offers high quality inbound call center services. Services include: 24/7 and bilingual customer support, order taking, customer service, live web chat, back office support (i.e., claims and collections, application processing, verification & billing), and IVR setup.

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